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After Lena had successfully completed her apprenticeship she joined Veritek to help with the Christmas call overflow on the helpdesk. Shortly after, she started taking the calls from customers and found an affinity for all things technical. Lena became interested in trouble shooting the customers’ problems and within a few months she developed her technical skills so that she was able to support the customers with simple issues herself. After 9 months as a call agent, Lena was able to run the Saturday stand-by service for customers.
Lena showed an interest in all projects and developed her knowledge through further training. She also had the first taste of field service, helping with the roll-out of kiosk systems for passport photographs.
Lena’s growing expertise made her an ideal candidate when Veritek was looking for field service technicians for a new project and she quickly established herself in the team.
Her own success story has recently been reflected by very positive customer feedback.
Veritek are looking forward to further developing her skills and career.
June 2016 saw our Senior Healthcare Customer Service Agent, Rebecca Hirschfeld, winning the coveted Veritek ‘Customer Focus Award’. This award is presented to a member of staff who has gone the extra mile to assist either a customer or colleague and as a result of this been nominated for the award by a co-worker in order for their actions to be recognised.
Rebecca was nominated for demonstrating her abilities to go above and beyond her designated job role within the Healthcare team, who support and coordinate service for our Medical and Ophthalmic customers. In the absence of her Team Leader, Rebecca proved that she could effectively support colleagues, managers and customers and deal with a wide range of tasks and queries that she would not usually manage, on top of her standard work load.
In addition to Rebecca’s willingness to go above and beyond expectations in her working life, she is also replicating this trait in her own time by taking part in Shine Walk, a 26 mile night walk through the City of London. Shine Walk, which takes place on 24th September 2016, raises money for Cancer Research UK and more specifically Rebecca has chosen to raise money towards research into childhood cancer. She told us ‘I wanted to push myself to achieve something that I could look back on and feel proud of and what better way than to do something meaningful for a fantastic charity’.
Rebecca lives with her husband in Eastbourne and enjoys gaming, cross stitch and spending time with her 5 young nieces.
If you would like to help Rebecca reach her fundraising target and contribute towards an excellent cause then please visit her Just Giving page by clicking on the link:
https://www.justgiving.com/Rebecca-Hirschfeld2016
Esaote, a world-leading producer of medical diagnostic systems, has secured the services of Veritek to undertake their ultrasound servicing throughout the UK.
A team of Veritek engineers spent time at Esaote’s European manufacturing and R&D facilities in both Maastricht and Genoa. Here the team familiarised themselves with the broad range of high-tech ultrasound scanners produced by the company and were trained in repairing and servicing scanners in line with the manufacturers guidelines.
Stephen Kennedy, of Esaote UK commented: “With a field engineering team located throughout the UK and decades of experience within the healthcare sector, Veritek was ideally placed as the service provider of choice for Esaote’s ultrasound division to ensure our expanding customer base has local and specialist service support readily available.”
Jim Edgar, of Veritek said: “The healthcare sector is one of our core specialties and we are delighted to be working with Esaote – a manufacturer ranked among the top ten groups worldwide engaged in the field of diagnostic imaging.”
Headquartered in Italy, the Esaote Group operates in over 60 countries worldwide and continues to expand its areas of expertise from diagnosis and prevention to treatment and follow-up.
This year Veritek is celebrating its 30th anniversary. Starting out in 1986 with a focus on the imaging sector, it quickly diversified into radiology and ophthalmology with other key high-tech sectors soon following. Key to Veritek’s success has been its ongoing investment and training of a multi-lingual highly skilled work force as well as a focus on providing exceptional levels of service.
Attending for our fourth year in a row, Veritek found the show to be vibrant; packed with the thought leaders and key decision makers of the world’s leading diagnostic imaging and oncology equipment manufacturers.
The event has been hailed as a success with 2044 attendees, 77 exhibition stands and 180 speakers over the 2 day event held at the ACC in Liverpool, UK.
Attending on behalf of Veritek, Jim Edgar, CEO and Paddy Collins, Senior Business Development Manager, took the opportunity to meet with existing and potential new customers, including Agfa, Fuji, Siemens, Philips, GE Healthcare, Toshiba, Esaote and many more.
Paddy commented “It was a great opportunity for us to meet all our valued customers in one place and understand first-hand what their future plans are and how Veritek can tailor our broad range of equipment maintenance and support solutions to deliver value to them into the future”
In the past 6 months Veritek have added Ultrasound to the range of imaging modalities which they support on behalf of the OEM’s.
26 Business The Argus Tuesday, March 8, 2016
By Peter Lindsey
Senior reporter news@theargus.co.uk
AN AWARD-WINNING technical service company which employs 220 people is moving to new purpose-built premises. Veritek Global, based in Eastbourne, is moving to Chaucer Business Park in Polegate in the summer. Its turnover last year was £22.3 million with an operating profit of £2.1 million. Customers include Sony, Boots, Asda, Fuji and Phillips Healthcare. About 75 per cent of the business is in the UK, with the other 25 per cent in Spain, Italy and Germany. Chief executive Jim Edgar said: “I am very clear why this is good news for us. First, we want to be on one site, and to be in a more accessible location where we can bring our corporate visitors. “I want to have the room to expand in the future if appropriate, and I also wanted to stay local because we have such quality staff and I would not want to lose any of them. “It will be a fantastic view over to the Downs and I am sure our visitors will love it.” Jim added: “We are a very positive and forward-thinking company. We believe in investing and we also believe in looking after our staff and treating them properly. “There is no doubt that the working conditions will be better on our new site. “I believe we are successful because we do not sell a product, we are brand-neutral. Veritek is big enough to give the corporate confidence, but at the same time small enough to give the very best in customer service.” Veritek has evolved with the industry, adapting and embracing new technology associated with the change from analogue to digital equipment. It has expanded and diversified seamlessly into the healthcare, optometry, digital cinema and graphics industries while continuing to explore new areas for growth. In more than 30 years of operation, Veritek has grown to become one of the world’s leading independent exponents of customer-orientated, high-quality technical service provision.
factfile
Veritek is an engineering service provision company founded in 1985 and headquartered in Eastbourne. Originally specialising in engineering service provision for the photographic developing and printing markets, Veritek had adapted and embraced new technology associated with the change from analogue to digital equipment. As well as photo imaging, the company has expanded into the healthcare, optometry and industrial X-ray. More than 30 years old, Veritek has operations in the UK, Ireland, Spain, Germany, Italy, France, Holland and Czech Republic.
Veritek has been awarded for its ‘extraordinary support, service and commitment’ by Hewlett Packard.
Andrew Light, manager of Veritek GmbH said: “It is a great honour to be singled out as an extraordinary service provider. As a service partner for a number of the leading companies in the Photo Imaging, Digital Cinema, and Graphic Arts segments we always aim to exceed our client’s expectations and are delighted to be recognized by HP in this way.”
The award was presented by HP Retail Publishing Solutions’ Reinhard Kübler to Veritek’s German operation, in May at its Willich office, in recognition of the support which Veritek had given HP and their customers in 11 countries for the past 8 years.
Veritek announces its service partnership with RTI Digital Ltd., the Canadian manufacturer of the Vortex print systems, powered by Memjet.
Following OEM training in Milan, Veritek’s engineers are now fully skilled to work with the latest wide format Vortex 4200 series printers.
RTID won the public sector competitive (OJEU) process to supply three Vortex printers to the UK Hydrographic Office. The Vortex is now used to produce paper navigational charts (Admiralty Charts) among other publications for the UKHO.
Peter Barton, EMEA Business Director for RTI said: “These printers are used in a print-on-demand high output environment. This required a strategic service partner in order to provide 4 hour on-site support to the site in Taunton;
“Veritek was fundamental to the contract award. We were looking for a quality service provider who shares our principles of integrity and excellent customer service – we found this in Veritek and will use their broad coverage in Europe.”
James Salamon of Veritek said: “We are delighted to be working with RTI Digital and the UKHO. Our engineers will ensure that all the Vortex printers are maintained and serviced for optimum results for this important client.”